Return & Exchange Policy

20-Day Money Back Guarantee

Jewelry may be returned or exchanged to us within 20 days from the date they were shipped, free-of-charge and no questions asked.

Please Note – Return Eligibility

Jewelry must be in their original purchase condition, including all product documentation, and received back to us within 20 days. You must apply for an Amore Jewelry Design Return Merchandise Authorization below.

Name *

Email Address *

Street Address *

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaAustraliaArubaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCabo VerdeCayman IslandsCentral African RepublicChadChileChina, People's Republic ofChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance, MetropolitanFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGuernseyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJerseyJohnston IslandJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauNorth MacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontserratMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSaint HelenaSaint Pierre & MiquelonSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSpainSri LankaStateless PersonsSudanSudan, SouthSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwan, Republic of ChinaTajikistanTanzaniaThailandTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUS Minor Outlying IslandsUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis And Futuna IslandsWestern SaharaYemenZambiaZimbabwe

Reason for ReturnSelect Reason for ReturnDamagedExchangeSizingNot as seen on website

Reason for Return Message if Not Seen Above.

Send Message

Exchanges

To exchange for a Jewelry different product, please return the original item wait for your refund and then placing a new order. Please allow two weeks for your refund to be processed. If a package or item delivered to you arrives damaged, please refuse the shipment or email us immediately using the form above. Please retain all packing materials unless instructed otherwise by Amore Jewelry Design. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Amore Jewelry Design is not responsible for lost or damaged returned shipments.

Non-Refundable

Engraved jewelry items may not be returned. Special orders are final sale and are not eligible for return or exchange. Shipping fees are non-refundable. Returns without an Amore Jewelry Design Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed. Special orders are final sale and are not eligible for return or exchange. Shipping fees are non-refundable.

Non-Resizable Ring Types

Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase.  For assistance determining the proper ring size, review our Ring Size Guide.

How To Prepare a Return or Exchange.

To return jewelry to Amore Jewelry Design, please follow the process below:
Package your item(s) securely in the original packing materials. For security reasons, do not write Amore Jewelry Design anywhere on the outside of the box. If your return is for refund or exchange, please include any diamond grading or appraisal(s) reports.  Diamond grading reports and appraisals are not required for repairs and resizes.  If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $150 (or equivalent amount in other currencies) replacement cost.

Insure Your Return

It is strongly recommended you insure your return shipment for its full purchase value. We are not responsible for lost or stolen articles.

For your consideration – USPS Jewelry Shipping In 2022

After Your Return Is Received

Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that after a significant holiday, heavier return volumes can double the normal return processing times. If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set.  You will also receive a shipping confirmation email the day of the outbound shipment.

Cancel or Change an Order

We will do our best to accommodate your order change to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please fill out the above form to set up a return, once you have received the shipment.